"Reliable, experienced data center support — on-site when you can't be, treating your infrastructure like our own."
Need Assistance? Call/Text (469) 893-0352 or email support@austinremotehands.com
Austin Remote Hands is a small, experienced team built on over 15 years of hands-on work in data centers, hosting, and enterprise networking. We know the racks, routers, and servers inside and out — because we've lived it.
We’ve seen how inexperienced remote hands can create more problems than they solve. We do things differently.
Based in Austin and serving locations across Texas, we provide reliable, no-nonsense remote hands services for companies that need someone they can trust on-site. Whether it's racking new gear, swapping parts, or troubleshooting network issues, we treat your infrastructure like it’s our own.
When you need someone on-site who actually knows what they’re doing, we’re here. Available on-demand or scheduled support with flexible rates
Rack and stack (servers, switches, PDUs, patch panels)
Cable installation, patching, and management (copper/fiber)
Labeling and documentation (cables, ports, devices)
Equipment installation, removal, or relocation
Unboxing, inventory, and asset tagging
Shipping & receiving coordination
Photo documentation (front/back racks, cable layouts)
LED status checks, visual inspections
Power cycling, hard reboots, console access
Component replacements (drives, RAM, CPUs, NICs, PSUs, fans)
OS installs or reloads (Linux, Windows, ESXi, etc.)
BIOS/UEFI access and firmware updates
iLO/iDRAC/IPMI setup and testing
Switch/router/firewall installations and basic config tasks
Network link testing and cable tracing
RAID status checks, diagnostics, and battery swaps
Boot order or disk config changes
Support for remote engineers (on-site console or direction-based work)
Call or text us at (469) 893-0352 or email support@austinremotehands.com